AIA Tech Technical Account Management

• 5-10 years experience in enterprise level client facing work • Professional, has executive presence, and is collaborative. You are a stellar client relationship manager, capable of successfully communicating with both technical and non-technical stakeholders at every level of the organization. • A strong product generalist who is excited by the challenge of solving complex user related issues • Excels in both written and verbal communication • Familiar with SQL and is comfortable building basic queries and modifying more complex ones (SQL experience from current or previous roles) • Swiftly prioritizes and responds to ever-morphing, high-impact, urgent requests from multiple channels including Slack, video conference, email, in-person visits, etc. • Thrives in technical troubleshooting and interfaces successfully with technical teams • Superb analytical and problem-solving skills to quickly identify root cause of issues and generate creative solutions • Practiced in project management • Organized and self-starting • Artful and organized with follow-ups, driving projects and items to completion • Highly productive, flexible, and seeks efficiency in all things • You thrive with independent work and require little management and seek only coaching and mentorship Hours : 8:00am to 5:00pm Education : Additional Job Details :