Service Operator (Houston/Austin)
foxconn industrial internetHouston (TX)
Service Operator (Houston/Austin)
Posted 7 days ago
foxconn industrial internetHouston (TX)
Network and Computer Systems AdministratorsComputing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
SENIORITY
Mid
About the role
Service OperatorLOCATION: US RegionCATEGORY: Exempt, Full-Time, 100% On-site. Job Function Manage Level 1 issues in cloud operations in all data centers. Travel is optional depending on the situation.
Responsibilities:
- Monitor cluster servers across all data centers in the North America region.
- Manage call center and dispatch.
- Asset management
- Global Level 1 incident support and response
- EducationBA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
- Experience1 to 3 years of relevant experience in Hyper-V or VMware technology
- At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
- Data center experience preferred.
Skills/Qualifications:
- Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
- Understanding of VLAN and subnetting.
- Strong knowledge of system hardware, especially related to cluster servers.
- Ability to prioritize and multitask.
- Strong troubleshooting and critical thinking skills.
- Strong learning ability, communication and coordination skills, and a service-oriented mindset
- Detail-oriented and capable of producing high-quality documentation and verbal communication.
Language: Proficiency in English required; Mandarin is a plus.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.