Regional Manager Customer Support
liebherrSavannah (GA)
Regional Manager Customer Support
Posted 2 days ago
liebherrSavannah (GA)
SENIORITY
Senior
About the role
Overview:
In this role you act as the primary contact for product support across Liebherr Mining regions, coordinating all support activities for affiliates, sales, and customers. You drive timely issue reporting, documentation, and escalation of information related to truck reliability and performance. You'll coordinate service instructions and technical instructions, manage warranty considerations, and support engineering changes to ensure field reliability. This is a global, cross-functional role that shapes how we deliver dependable mining trucks and post-sale service. You will work from home with significant travel and have a meaningful impact on product support quality and customer satisfaction. Compensation / Benefitsmajor medical, dental and vision insurance 401K plan with company matchpaid vacation and personal dayscompetitive salarysecure work environment
Responsibilities:
- Serve as first point of contact for affiliates on product-related issues
- Document and report events affecting truck performance and reliability by mine-siteCoordinate Service Information (SIs) and Technical Instructions (TIs)
- Report potential product issues and provide status updates to affiliates and customers
- Submit Engineering Change Requests (ECRs) and follow upAdvise Warranty Administrator on technical validity of warranty claims
- Provide technical sales support when requested
- Document and maintain monthly reliability events by mine-siteCoordinate upgrades/modifications documentation and verify implementation
- Follow up to ensure customer acceptance packages are received within 7 days
- Schedule post-commissioning meetings with internal stakeholders
- Monitor LME Field Service Reports and ensure weekly submissions by region
- Review PIRs from the field and create PIR projects
- Review and verify PARs assigned by LME Quality Assurance to address new assembly issues
Key requirements:
- Bachelor's degree in Mechanical or Electrical Engineering3–5 years maintenance experience in heavy equipment mining environment and/or training
- Willingness to travel up to 50% (domestic and international)
- Valid driver's license and passportMSHA certification
- This position supports remote/hybrid work setupstrong communicationcoordination and project managementproblem-solving and analytical thinkingengineering change process (ECR)service instructions (SI) and technical instructions (TI) coordinationwarranty claim assessment
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