Regional Customer Experience Leader & Team Mentor

Posted 16 days ago

oak harbor freight linesReno (NV)

First-Line Supervisors of Retail Sales Workers Couriers and Express Delivery Services

SENIORITY

Senior

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About the role

Oak Harbor Freight Lines is seeking a Regional Customer Experience Supervisor to lead and mentor the CX team, ensuring world class service for customers across the Oak Harbor footprint. You will identify training, handle escalations, and work with operations and sales to resolve critical issues. Join a carrier offering growth opportunities, travel to support multiple terminals, and engagement in leadership programs. A strong focus on customer satisfaction is essential for success.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.