Security Technician Lead (Security Systems; Paid relo: Delaware, OH)

Posted 8 days ago

rhodes wolfeColumbus (OH)

Security and Fire Alarm Systems Installers Security Systems Services (except Locksmiths)

SENIORITY

Senior

SALARY

$70,000 - $80,000 per year

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About the role

Lead Security Service Technician (IP-based video systems exp req)

Location: Delaware, OH (On-Site)

Salary: $70,000 - $80,000 per year + Annual Bonus

Benefits: Medical, Dental, Vision, 401k, PTO (10 vacation days + 5 PTO days)

Job Type: Full-Time

Typical Hours: Monday – Friday, 8:00 AM – 5:00 PM ET

Start Date: ASAP Sponsorship is not available Relocation assistance available Lead Security Service Technician (IP-based video systems exp req) Description Our client, a leader in commercial video surveillance and security systems, is seeking a Lead Security Service Technician to oversee day-to-day operations of their IP-based video systems service team in Delaware, OH. This is a hands-on leadership role requiring in-depth technical expertise in IP-based video systems, NVR/DVR systems, video management software (VMS), and networking. You'll lead a team of remote field technicians and ensure outstanding service delivery and issue resolution for integrated video surveillance systems. This is a great opportunity to join a rapidly growing company in the security technology space where innovation, problem-solving, and customer satisfaction are at the heart of what they do. Lead Security Service Technician (IP-based video systems exp req) Responsibilities

Supervise the service department operations ensuring timely support of IP Camera Systems
Manage and support a team of four remote security camera technicians
Review service tracking and daily reports for accuracy and completion
Monitor performance metrics to ensure high-quality field support and timely resolution of issues
Maintain strong customer relationships and deliver updates on service status and system health
Guide technicians on troubleshooting IP cameras and network devices
Schedule & coordinate with subcontractors for on-site service or system installations
Participate in service reviews, monitor SLAs, and ensure service completion timelines are met
Communicate with customers to provide updates and resolve issues
Maintain detailed documentation of all service work performed

Lead Security Service Technician (IP-based video systems exp req) Qualifications

3+ years of installing security systems in a commercial environment experience required
2+ years of servicing and installing IP-based video systems experience required
Proficiency with Microsoft Outlook, Excel, and Word required

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