Escalations & Workforce Optimization Specialist

Posted 17 days ago

dobson fiberOklahoma City (OK)

Telecommunications Engineering Specialists Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Dobson Fiber seeks an Escalations/WFM Specialist to support its Care organization by managing escalated customer issues and assisting with day-to-day workforce management execution. This role is hands-on, highly organized, and collaborates across teams to keep urgent issues visible and on track. The position focuses on queue monitoring, escalation triage, follow-up coordination, and performance tracking, with a view toward expanding support to future digital channels and growing across channels.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.