Senior PM, Conversational AI QA & Servicing

Posted yesterday

aitoolboardBrooklyn (NY)

Project Management Specialists Custom Computer Programming Services

SENIORITY

Manager

SALARY

$183,000 - $250,000 per year

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About the role

Capital One is seeking a Senior Product Manager for Conversational AI Servicing Quality Assurance to lead onboarding and evaluation of AI solutions on our enterprise QA platform. You’ll drive end-to-end integration and scale automated assessments across a diverse set of customer intents and tasks. You will guide AI QA development, feedback loops, and cross-functional collaboration, ensuring robust, scalable solutions while advancing GenAI servicing initiatives.

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