Director of Patient Access

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019 Director of Patient Access - Job OverviewSchedule: Monday-Friday (8AM-5PM) If you’re looking to make a meaningful difference in community healthcare, consider becoming a valued member of Legacy Community Health. As the Director of Patient Access, you will play a crucial role in leading, advising, and collaborating on operational initiatives that directly impact the patient experience. Your efforts will help shape our reporting infrastructure and empower our team to provide exceptional care to our diverse patient population.

Role Highlights: Lead key initiatives and streamline patient access processes.

Work Environment: A supportive team atmosphere with opportunities for collaboration. Impact: Directly influence the patient experience and access to care. Growth Opportunities: Possibility for mentorship and professional development. Mission Driven: Contribute to improving health outcomes in our community. Essential Duties & FunctionsLead and advise on best practices to develop and manage the architectural interface essential for accurate reporting. Oversee the implementation and optimization of patient portal software while serving as a liaison to software developers. Facilitate the implementation and enhancement of Patient Self-Scheduling software. Coordinate the effectiveness of Appointment Reminder software and its developers. Provide guidance to optimize Telephony software through report analysis and workflows related to the contact center. Develop, maintain, and monitor the Patient Access Dashboard. Create and oversee staffing models for Contact Center Agents. Support Patient Experience-related projects and act as a liaison for Quality Department action plans. Guide the reporting framework for new and existing agency initiatives. Establish and manage the Departmental SharePoint site. Act as a liaison with Managed Care Organizations, referring providers, and hospital partners. Collaborate with service line leadership and marketing to onboard new specialties and expand existing service lines. Create routine monitoring systems for staff training and auditing processes for continual improvement. Lead productivity initiatives to meet patient access goals and identify areas for improvement across the organization. Supervise the Patient Access Analyst. Fulfill other related duties as assigned. Minimum QualificationsBachelor's degree required Minimum 3 years working experience in healthcare 2-3 years leadership experience Must be able to manage multiple deadline and decision making responsibilities. Adept in decision making responsibilities Desirable Knowledge, Skills, and/or Abilities Demonstrated experience with principles and methods for curriculum and training design, teaching and instruction for both individuals and groups and development of evaluation tools is preferred. About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. Core Employee ExpectationsAt Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & CollaborativeWe bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & CommittedWe are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful CommunicatorsWe value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.