Benefits Enrollment Center Program Coordinator

Posted 2 days ago

capital area council of governmentsAustin (TX)

Social and Human Service Assistants Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)

SENIORITY

Senior

SALARY

$52,500 - $55,000 per year

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About the role

Salary: $52,500.00 - $55,000.00 Annually

Location: Austin

Job Type: Regular Full-Time

Job Number: AAA_58

Division: Aging Services

Program: Benefits Counseling

Opening Date: 09/23/2026

Closing Date: 10/9/2026 5:00 PM Central

Position Reporting To: Program Manager for Nutrition and Benefits Counseling

State Job Description: Program Specialist IIIState Pay Group: B19Telecommuting Eligibility: 2 Days per WeekCell Phone Stipend: N/AGeneral Description Performs complex (journey-level) social services and benefit enrollment work carrying out the daily operations and activities of the division' Benefit Enrollment Center (BEC) program. The BEC program helps low-income, Medicare-eligible seniors and persons with disabilities identify and apply for benefits programs, including Medicare Part D Extra Help/Low-Income Subsidy, Medicaid Savings Programs, Medicaid, SNAP, and LIHEAP: Low-Income Home Energy Assistance Program. Work involves collecting, preparing, reviewing, and analyzing case data used to determine client eligibility for financial and/or social services. Work requires the application of specialized program knowledge and service skills used to develop a plan of action. Work involves advising and assisting clients in filing claims for benefits. As the lead staff member for this program, this position is also responsible for planning and executing outreach events, and assisting with program planning and support, policy development, technical assistance, and project oversight consistent with the requirements of the grant and other project deliverables. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Essential Functions: Essential duties and functions include the following. Other related duties may be assigned. Interviews clients or their authorized representatives to gather information used in determining client eligibility for financial, medical, and/or social services via telephone or in person; this may involve a home visit, if requested. Provides explanation of program benefits and requirements to clients, provides description of other community services available to clients and makes referrals to other internal or external agencies for assistance. Provides documentation in case records in the manner prescribed by the agency and prepares and submits appropriate reports. Solicits and develops regional partners for collaborations to support agency objectives. Markets program(s) to community and professional groups to encourage participation and interest in project. Provides educational programs or presentations to departments, agencies, civic groups, and the public. Assist with project development, process implementation, and grant reporting, and otherwise assures compliance with grant deliverables and performance requirements. May provide input in the development of program policies and procedures. May interpret program policies and procedures. May exercise initiative, creativity, and judgment in applying and adapting knowledge of human service delivery theories and practices to bring about a solution. Reviews new funding opportunities. Other duties as assigned.

Qualifications: ExperienceAt least 4 years of experience in the human services, insurance, or public benefits field is required.

Education: Graduation from an accredited four-year college or university is required. Certificationsn/aPreferred A bachelor's degree from an accredited four-year college or university with major course work in social services or a related field is preferred. Ability to read, write, and speak Spanish is preferred. Two years of experience with program development, implementation, and oversight, including fiscal management preferred.

Other Information:

Knowledge of computer operations systems and procedures.
Knowledge of the Older Americans Act and the Texas Administrative Code.
Skill in the use of Microsoft Office Suite (especially Word, Excel, and Outlook).Skill in written and oral communication.
Skill in preparing reports.
Skill in the use of personal computers.
Ability to document clearly understood case notes in applicable software in a timely and accurate manner.
Ability to interpret program information for the public.
Ability to enter service unit data in applicable software.
Ability to perform duties in compliance with rules and regulations.
Skill in writing descriptive materials.
Skill in training orientation of newly hired project staff.
Skill in presentation development including Powerpoint presentations
Ability to organize and manage numerous projects with limited supervision.
Ability to provide technical assistance and guidance related to grant projects.
Ability to plan, assign, and collaborate on the work of others.
Ability to develop prepared material so that it is clearly understood by the audience.
CAPCOG offers a generous benefits package that includes:

Employee medical, dental, & vision insurance - employee only coverage paid 100 percent by CAPCOG; dependent, spouse, and family coverage paid at 25%.Health Reimbursement Arrangement (HRA) account - 100 percent funded by CAPCOG - $2,000 per year per employee for employees enrolled in the medical plan.401k Retirement plan with employer contributions at 8% of salary, vested after 5 years. Access to Section 125 Flexible Spending Accounts (FSAs) and Depenent Care Accounts (DCAs).Employee Basic Life and AD&D - employee coverage of $50,000 paid by CAPCOG; additional voluntary coverage for employee, spouse, and dependents also available. Long-term disability insurance - paid by CAPCOG for employee - 60 percent of salary after 90 days. Twelve paid holidays - including two personal holidays. Paid vacation time - 8 hours per month starting at hire with annual rollover, 10 hours per month at 3 years. Paid sick time - 8 hours per month starting at hire with annual rollover. Wellness plan or stipend. Access to group rates for short-term disability, cancer protection, critical care protection, and accident protection through group AFLAC

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