Client Services Director
virtual vocationsNew York (NY)
About the role
Providing strategic leadership for a key global client account, the full-time salaried Client Services Director will oversee integrated Medical Affairs and Publications programs while ensuring exceptional client service and operational excellence, with opportunities for remote work.
Key responsibilities:
Lead the strategic direction and day-to-day oversight of a key client account, delivering integrated Medical Affairs and Publications programs
Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor
Oversee account financial performance, including budgeting, forecasting, and identifying opportunities for organic growthRequired qualificationsExtensive Client Services experience within a medical communications agency, particularly in Medical Affairs and/or Publications
Proven ability to build trusted relationships with senior pharmaceutical clients
Strong commercial and financial acumen, with experience managing budgets and driving account growth
Experience leading and developing high-performing Client Services teams
Excellent strategic thinking and stakeholder management skills
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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