Park Operations Lead: Guest Experience & Team Coaching

Posted today

skyzoneVestal (NY)

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services Amusement and Theme Parks

SENIORITY

Mid

SALARY

$40,295 - $53,726 per year

Apply

About the role

Sky Zone is seeking a hands-on Team Lead who will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities to drive exceptional guest experiences. You will act as on-site leadership when senior staff aren't present, coaching teams and upholding Sky Zone’s WOW service standards to deliver memorable experiences. Ideal candidates bring 2+ years in operations or guest-facing roles, prior supervisory exposure, and a background in retail, F&B, or recreation.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.