Guest Service Associate - The Harvest Cafe

Posted 9 days ago

kitchen kettle foodsIntercourse (PA)

Dining Room and Cafeteria Attendants and Bartender Helpers Full-Service Restaurants

SENIORITY

Entry

SALARY

$12-$15 per hour

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About the role

Guest Service Associate Harvest Café – Kitchen Kettle Village Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability) Kitchen Kettle Village is seeking guest-focused team members for the Harvest Café. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced café setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before MePerks & Benefits Family-owned and operated since 1954 Non-traditional retail and food service hours - Closed evenings and Sundays Scheduling flexibility for work/life balance 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops Employee fun days Learning and development opportunities

What You'll Do:

Accurately handle all money transactions, close registers, and reconcile cash at end of business day
Assist with opening and/or closing the Café as needed
Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
Demonstrate complete menu knowledge and share with guests
Build relationships with regular tour guides and bus drivers, learning their names and preferences
Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas
What You Bring
Communication excellence
Teamwork orientation
Attention to detail
ConfidentialityProblem solving skills
Stress management/composure
CoachabilityAbility to adapt to changing environment
Closed evenings and Sundays | Flexible scheduled | Daytime weekday availability preferred Up to 32 hours per week

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