Skip to main content
David Careers

Member Services Representative Part Time

Posted 4 days ago

planet fitnessLondon (KY)
Counter and Rental ClerksFitness and Recreational Sports Centers

SENIORITY

Entry

SALARY

$12.50 - $13.00 per hour

Apply (opens in a new tab)

About the role

Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities: Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements: Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 16 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking with members and management in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
  • Ability to work independently and alone during shifts as business needs require.
Compensation: $12.50 - $13.00 per hour

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

More like this