Virtual Customer Care Representative | Training Provided

Posted 3 days ago

globe life ail lisa russelFranklin (TN)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

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About the role

Virtual Customer Care Representative | Training Provided

Company: AO

Work Arrangement: 100% Remote (U.S. Residents Only)

Deliver Outstanding Service—From Anywhere Do you enjoy helping people, solving problems, and creating exceptional customer experiences? Are you looking for a flexible remote career where your communication skills can make a meaningful impact? AO is seeking motivated, service-oriented professionals to join our team as Virtual Member Support Specialists. In this role, you'll connect with clients virtually, provide knowledgeable support, answer questions, and help working families better understand their available benefits. Whether you're beginning a new career or bringing previous customer service experience, we'll provide the training, mentorship, and support you need to succeed. About AOAO helps working families access valuable supplemental benefits and financial protection programs designed to provide security and peace of mind. Since 2020, we've operated in a fully remote environment, allowing our team members to build rewarding careers while enjoying flexibility, collaboration, and continuous professional development.

What You'll Do: As a Virtual Member Support Specialist, you'll become a trusted resource for members by delivering professional, personalized service throughout their experience.

Key Responsibilities:

Meet with clients virtually through Zoom and other online platforms
Answer questions regarding available benefits, services, and coverage options
Provide exceptional support throughout the enrollment process
Assist clients with applications and required documentation
Build strong relationships through professionalism and effective communication
Maintain accurate client records and follow-up communications
Resolve concerns promptly while delivering outstanding customer service
Collaborate with teammates to ensure an exceptional client experience
Participate in ongoing training, coaching, and professional development

What We Offer: 100% Remote WorkEnjoy the flexibility of working from home while staying connected through modern virtual collaboration tools.

Weekly Pay & Performance Bonuses: Receive weekly compensation with additional opportunities for performance-based bonuses and recognition.

Comprehensive Training & Mentorship: No insurance experience is required. We provide structured onboarding, ongoing coaching, and support from experienced leaders.

Career Advancement Opportunities: Grow into leadership and management roles through a performance-based promotion system focused on your development and results.

Additional Benefits: Eligible representatives may have access to:

Medical reimbursement program
Company-provided life insurance
Leadership development opportunities
Recognition programs and incentive travel
Industry-leading virtual technology and resources

Qualifications: We're looking for individuals who demonstrate:

Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Positive attitude and professional demeanor
Strong organizational and problem-solving skills
Ability to work independently in a remote environment
Effective time-management and multitasking skills
Coachability and a commitment to continuous learning
Helpful Experience
Experience in any of the following areas is beneficial but not required:
Customer Service
Call Center Support
RetailHospitalityHealthcareAdministrative Support
Client Relations
Account Management
We welcome candidates from a variety of professional backgrounds.

Minimum Requirements: Applicants must:

Be at least 18 years of age
Be legally authorized to work in the United StatesHave access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace

Interview Process:

All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.
Ready to Grow With AO?If you're looking for a rewarding remote career where your people skills, professionalism, and passion for helping others can make a lasting impact, we'd love to hear from you.
Apply today and begin building a career with flexibility, purpose, and unlimited growth potential.
Support people. Build relationships. Grow your future with AO.Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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