Clinical Systems Liaison: Sal, FT

Job Opportunity At Firelands HealthThe Clinical Systems Liaison is responsible for major portions of the selection, design, development, and implementation of Clinical Systems. Responsible for the support, training and instruction of the daily activities of clinical systems used at Firelands Health. Works in cooperation with work groups, develops work plans, prepares analyses and coordinates the training and activities of groups of care providers, including physicians, nurses and support staff, with a broad range of diverse backgrounds, motivations and needs. Assists in process-reengineering involved with the implementation of systems that will change patient care delivery and coordinates activities affecting clinical information processing and distribution. Assists and advises clinical and ancillary departments, physicians and affiliated practices on computer changes in hardware and software in an effort to integrate all associated clinical systems. The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served. Acts as a liaison between Informatics and Information Technology and clinical team members to provide an understanding of the various clinical system's capabilities as well as opportunities for improvement. Aptitude to develop and maintain working knowledge of Firelands Health IT and IT interoperability issues and opportunities. Active engagement with various leaders and stakeholders, including IT leadership, Clinical Leadership, Medical Staff, etc. in the development and implementation of ongoing support and training of team members, including members of the Medical Staff. Assists with technology changes through all work phases, including needs analysis, vendor selection, implementation and optimization. Development of training, instructional guides and other learning resources to increase all departments use and satisfaction in the EHR. Manages the development and maintenance of documentation to assist with training the end-user. Ability to conduct training in classroom format and one-on-one sessions tailored to the audience. Provides end-user support to team members on software applications specific to the end-user's role. Assists with end-user optimization of workflow and business processes. This includes personalization of software and establishing workflow improvement based on the end-users needs and use of the EHR and/or other applications. Facilitates training/orientation and at-the-elbow support for new and tenured team members. Responds to and monitors service requests, diagnoses, troubleshoots and coordinates resolution of technical problems and information technology issues related to clinical systems. Surveys resources including clinical and administrative staff, documented medical record and procedural guidelines and relevant literature. Consolidate findings in summary and detailed analyses containing appropriate data, process and network models. Promotes the acceptance, integration and adoption of software applications that may be specifically related to a job group or employee type. Identifies and coordinates new processes, system functionality, system changes and enhancements to support clinical information and to meet operational needs. Monitors trends based on job classification usage and proactively acts upon actionable information to assist with maximization of technology resources as designed for use. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.