GCP Support Analyst
highbrowMt Laurel (NJ)
About the role
Job Title:
GCP Support Analyst Job ID: 2024-12780 Job Location: Mt Laurel, NJ or Toronto, ON (2 days/week onsite) Job Travel Location(s): # Positions: 3 Employment Type: W2 Duration: Long Term # of Layers:0 Work Eligibility: All Work Authorizations are Permitted – No Visa Transfers Key Technology: Google Cloud, Kubernetes, Windows, Linux, GitHub Job Responsibilities: Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives. Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments. Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests. Ensure customer service satisfaction and enable continuous improvements. Oversee higher complexity operational and preventive maintenance tasks. Manage complex remedial and unscheduled urgent changes. Skills and Experience Required:
Required:
5+ years of experience in information technology supporting Google Cloud projects. Strong to Expert knowledge of supporting GCP including GKE workloads. Knowledge of OS technologies (Windows, RedHat Linux). Familiar with CI/CD tools such as GitHub, Jenkins, etc. DevOps and Agile understanding. Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN). Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash. Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this