Data Center Aftercare Warranty Manager

Job Description: The Data Center Warranty Manager is responsible for managing the post-construction / post-deployment phase of data center projects. This includes overseeing defects, warranties, vendor accountability, and system performance stabilization after handover. They act as the bridge between Construction & commissioning teams, Operations (data center ops), and vendors / contractors. Key Responsibilities1. Warranty & Defects Management Track and manage warranty issues/periods for all systems (electrical, mechanical, IT infrastructure) Log, prioritize, and resolve defects discovered after handover Ensure vendors meet contractual warranty obligations Maintain an issue tracking system2. Vendor & Contractor Coordination Act as the primary contact for OEMs and contractors during warranty phase Escalate unresolved issues and monitor/enforce SLAsCoordinate site visits and remediation work3. Transition to Operations (Aftercare Phase) Support smooth transition from project delivery to operations Ensure all documentation, warranties, and asset data are complete4. Incident & Root Cause Analysis Assist investigations into post-handover failures Co-ordinate RCA (Root Cause Analysis) and ensure corrective actions Assist mitigation to ensure prevention of repeat failures across sites5. Reporting & Governance Provide regular reports on open defects, warranty claims status, vendor performance Track KPIs like time to resolution & defect recurrence rate6. Risk & Compliance Support compliance with contractual obligations, safety standards, and operational readiness criteria. Identify risks during warranty phase and mitigate proactively.