Desktop Support

Posted yesterday

omni inclusiveDallas (TX)

Computer User Support SpecialistsComputer Facilities Management Services

SENIORITY

Mid

About the role

IT Support SpecialistDeliver world-class IT support to onsite and remote end users. Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows OS and Mac OS issues. Troubleshoot mobile devices (Android OS, iOS, etc.). Perform installations, replacements, upgrades, and other hardware/software related tasks as needed. Setup and monitor high-priority executive meetings utilizing collaboration and AV services. Provide technical support to Office Services as needed. Provide recommendations regarding new technologies to better support all executives, and users. Perform regular walkthroughs to provide proactive support to high visible individuals. Acts as a resource for IT projects and initiatives in other functional areas as needed. Receive and respond to incoming support requests in a timely manner including off hours. Follow set procedures for logging, reporting, and statistically monitoring desktop operations. Set reasonable expectations that can be counted on. Present the facts transparently to promote collaborative solutions.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.