Sr. Customer Service Representative

Sr. Customer Service RepresentativeReporting to: Director, PurchasingLocation: San Jose, CaliforniaJob Site: On-SiteJob Description Revision Date: August 3, 2026About UsWe know what it takes to be a key partner in life science and medical industries. Since 2002, Gener8 has guided our customers by turning their innovative concepts into reality by providing engineering design services and manufacturing complex instruments, software, and consumables. Our customers are striving for breakthroughs in research instruments and medical diagnostic and surgical devices that will help scientists and medical professionals understand patient conditions and provide better treatment. Gener8 has offices in San Jose and Carlsbad, CA, Wilmington, MA, Indianapolis, IN and Cartago, Costa Rica.This role will be responsible for engaging customers for our manufacturing products. Will handle daily administration tasks, interacting with customers and internally with Gener8 operations and sales. The key focus of the role is to engage with our customers buyers and operations team to better serve their ordering and fulfillment needs.Job Responsibilities IncludeSetting up new customers G8 new customer form supplied to accountingSet up customer account in QADUpdate customer code listing with new customersProvide customers with our W9 and Payable InfoProvide customers with ISO/ROHS certsAssist in filling out supplier questionnairesQuoting (will receive help from VP Sales and Dir. Purchasing) Quoting manufacturing productsQuoting manufacturing tooling, calibration, or test fixturesQuoting service partsQuoting Arena Doc Control Customer LicensesQuoting time and material projects relating to manufacturing improvementsQuote RMA repair costsMaintain Quote logQuotes for new Engineering Services are the responsibility of SalesQuotes for NPI projects are the responsibility of the NPI group Requesting and managing the customer forecastsNotify sales and operations team with large changesNegotiate push in and push out requests for changes to the delivery schedule whether originating from the customer or our Ops Team.Updating customers on shipment status Attend production backlog meetings as neededProvide packing slips and copies of invoices if requestedHosting customer status meetings as neededEntering Purchase requisitions into QAD ERP to transfer materialBackup ResponsibilitiesOrder Entry Entering manufacturing customer purchase ordersRMA Create RMA in RMA trackerReceive the RMA form from the customerTransfer to the RMA coordinatorUpdate QAD with repair/replacement scheduleRequest credit if neededHost weekly RMA meetingEducationBachelor's degree in Business, Marketing, Mathematics or AccountingMinimum 2 years' experience in a similar fieldAdvanced Level Excel skillsetExcellent communication skillsExperience with CRM, Salesforce.com, ERP (SAP, Oracle)Gener8 values diversity in our workplace. Our company provides equal opportunity for employment to qualified applicants based on experience and the ability to do the available work, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. We are an Everify Employer. Due to the nature of our projects, you must be a US Permanent Resident or a US Citizen for consideration.Company BenefitsHealth, Dental and Vision insurance; 401(k); Life insurance; STD, LTD; Flexible spending account, Health savings account; Paid time off; Employee discounts, Referral program.