Front Counter Customer Service Rep Print Shop Exp Required
global printing solutionsAustin (TX)
Front Counter Customer Service Rep Print Shop Exp Required
Posted 2 days ago
global printing solutionsAustin (TX)
SENIORITY
Junior
About the role
Benefits:
- Company parties
- Employee discounts
- Paid time off
About Us:
Global Printing Solutions is a fast-paced, creative printing and signage company specializing in custom s, and high-volume digital printing, graphics, wide-format printing, signage, and banners. We're known for delivering exceptional customer service, premium-quality products, and fast turnaround times. We're seeking a friendly, detail-driven Front Counter / Customer Service Representative with hands-on print shop or copy center experience to join our team.
Position Overview:
As the first point of contact for our customers, you will guide them through the ordering process—from initial consultation to final pickup. This role requires someone who understands the workflow of a printing/copy shop and can confidently assist with print specifications, job intake, artwork review, quoting, and production communication. You will help maintain a smooth and professional customer experience from start to finish.
Key Responsibilities:
- Greet walk-in customers and provide knowledgeable, print-focused support
- Handle incoming phone calls and emails with prompt, professional communication
- Provide accurate quotes for print, sign, and graphics projects
- Enter and process orders, take payments, and ensure all job details are correct
- Review customer files for accuracy, print readiness, and required adjustments
- Coordinate with design and production teams to ensure clear and complete job instructions
- Track job progress and provide updates to customers as needed
- Maintain a clean, organized, and welcoming front counter and showroom
- Assist with problem-solving, customer concerns, and follow-ups
- Stay informed on materials, products, and finishing options to offer informed recommendations
Qualifications?
Previous experience in a printing/copy shop or sign shop is required (e.g., FedEx Office, Minuteman Press, UPS Store, retail print shops, etc.) ? Strong customer service and communication skills ? Ability to understand print terminology (bleeds, resolution, substrates, file types, etc.) ? Excellent organization and attention to detail in a fast-paced environment ? Comfortable multitasking while maintaining accuracy ? Basic computer skills: Microsoft Office, Quick Books, email, POS systems ? Experience with Adobe Acrobat and Adobe Creative Suite is a major plus ? Familiarity with print industry software (Fiery, RIPs, job ticketing tools) is a bonus
Why Join Us:
- Hourly pay based on experience
- Opportunities for skill development and career growth
- Supportive and creative work environment
- Employee discounts on printing, signage, and promotional products
- Be part of a team where your expertise genuinely makes a difference
How to Apply:
Please send your resume and a brief cover letter explaining your print shop experience and why you'd be a great fit for Global Printing Solutions. We look forward to meeting our next great team member!
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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