NOC 3
software technologyBethpage (NY)
About the role
Network Incident Manager Responsible for monitoring, triaging, resolving, escalating and communicating network incidents/outages as part of a 24x7x365.Perform third level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure. Provide detailed documentation and summaries of incident/outage tickets. Ability to work an extended and flexible 24x7 day and night work schedule is required. Primary skills/experience Network Administration Knowledge of IP stack protocols and routing protocols Remote support for network infrastructure ranging from minimal up/down to advanced level routing and switching troubleshooting on carrier grade routers/switches. Escalation to engineering teams as needed.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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