Retail Keyholder & Brand Ambassador, Part-Time

Role Description: The Retail Keyholder & Brand Ambassador is a part-time, commission-eligible sales leader who brings the Lingua Franca townhouse experience to clients, both at our West Village flagship and on the road. You'll spend most of your time with clients: styling, selling, recommending custom embroidery, and building relationships that turn first visits into loyal customers. In the store, you're a trusted leader on our West Village flagship team. You'll welcome and assist clients, drive sales through personalized service and clienteling, and help create a warm, memorable shopping experience that reflects Lingua Franca's commitment to craftsmanship, storytelling, and community. You'll process transactions, maintain visual merchandising standards, and keep the store organized, stocked, and running smoothly. As a keyholder, you'll open and close the flagship, set the pace for the team. Working closely with the Retail Director and fellow associates, you'll help achieve sales goals while shadowing day-to-day operations and learning our standards inside and out. You're adaptable, detail-oriented, and thrive in a fast-paced, collaborative environment. On the road, you're a key brand ambassador, bringing the Lingua Franca in-store experience to trunk shows and events. You'll travel a minimum of 3 days per month; each month depends on the shows we book and may include evening hours, with more events during our busier holiday months. As a brand steward, you're solely responsible for the end-to-end logistics of a successful show: setup, merchandising, payment processing, custom orders, and building the relationship with our host. Above all, you have strong retail instincts. You're organized, a problem solver, and energized by travel and the retail experience, dedicated to building relationships and delivering a best-in-class experience on the road and off. This position is based at our 95 Jane Street flagship in New York and reports to the Retail Director.

Type: Part-time, travel-focus

Travel: Minimum 3 days per month, by car and air

Reports to: Retail Director

Who You Are: Strong retail instincts: you can read a customer, build a sale naturally, and consistently hit or beat goals 2+ years of selling experience in luxury, fashion, or boutique retail, with a track record you can speak toFull understanding of specialty retail, including business development, visual merchandising, and store operations Strong aesthetic sensibilities and a personal sense of style A sharp eye for the floor: what's moving, what needs restocking, and how a display drives sales A natural at clienteling: you remember names, purchases, and preferences, and turn a first visit into a repeat customer Strong leadership, critical thinking, and problem-solving skills, and calm under pressure when you're running a show on your own A natural brand steward: warm, polished, and genuinely energized by people and travel Comfortable on camera for social media, in both stills and video Able to work weekends and peak seasonal periods, and to travel at least one full weekend per month, including some evenings, with more during the holidays Computer skills, including retail POS systems (Shopify a plus), Word, Excel, and email Able to lift and carry up to 30 lbs and stand for extended periods

Bonus: an existing client base, event or trunk show experience, or a love of knitwear