Account Recovery Specialist
ace stackMilford (OH)
About the role
Account Recovery Specialist
Location: Milford, OH (Onsite) FTE only
The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards. Perform SOP driven review of cases received in workflow Validate customer details including name, registered email ID, and account usage patterns Verify the reason for account lockout such as: Enabling Two Factor Authentication (2FA) Cookie or login verification issues Ownership changes or account recovery processes After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst Follow SOPs, compliance guidelines, and client policies Meet process KPIs including AHT, Quality and Compliance adherence.
Experience:
0-2 years of experience (BPO/BPS preferred).Strong communication skills (verbal and written).Ability to handle high-sensitivity customer data with confidentiality. Proficiency in navigating different systems and tools. Strong analytical and problem-solving skills. Attention to detail and accuracy. Eager to learn.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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