Account Management Director

We are looking for an Account Management Director with 10+ years of experience in complex hardware environments to own and grow the company's strategic OEM partner relationships. You'll be the bridge between customers and internal engineering, product, and supply chain teams as the company scales its waveguide and display component business into the next generation of smart glasses. What will you be doing?• Own day-to-day management of strategic OEM partner accounts from technical qualification through production — these are 12-18 month sales cycles with companies like Samsung, Google, Meta, and Snap• Serve as the single point of contact between partners and the company's engineering, product, operations, and supply chain teams• Coordinate technical discussions, design reviews, and program milestones to keep partner programs on track• Advocate for partner needs while communicating manufacturing constraints and risks proactively• Help shape how the account management function operates — this is a new team being built from scratch Key Requirements• 10+ years of customer-facing experience in complex hardware (semiconductor, optics, displays, consumer electronics, photonics, or capital equipment)• Proven experience managing strategic/OEM accounts through full product development cycles — not transactional or high-volume account management• Strong cross-functional coordination skills — ability to quarterback across engineering, product, operations, and supply chain• Technical credibility to hold design tradeoff conversations without a specialist in the room• US-based, able to travel ~50% including internationally; no visa sponsorship available Work experience Customer- facing experience at a complex hardware company — semiconductor, optics, displays, consumer electronics, or capital equipment (e. g., Applied Materials, Lam, Samsung, Intel, ams OSRAM, Bosch Sensortec, Coherent, Lumentum, Sony Semiconductor)Owned a technical account through a full product development cycle — from qualification into production, with 12–18 month sales cycles Hard skills Technical fluency to hold design tradeoff conversations without a specialist in the room MiscellaneousUS- based; Austin TX or Plantation FL preferred, remote acceptable. ~50% travel including international. Must be authorized to work in the USSeniority 10 - 15 years of experience in technical account management or customer- facing roles within complex hardware (semiconductor, optics, displays, consumer electronics)Work experience Archetype 1: Account Director/Manager at a component supplier selling into OEM design cycles (ideal center of gravity)Archetype 2: Technical Program Manager or Product Manager at a highly relevant company (e. g., Applied Materials, semiconductor) who transitioned into customer- facing work Hard skills Familiarity with display, optics, or waveguide technology Our client is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, age, disability, sexual orientation, gender identity, marital status, military service, genetic information, or any other status protected by law.