Desktop Support Specialist
sisl globalNew York (NY)
About the role
Key Responsibilities:
1) Onsite Deskside & Tech Bar Support- Deliver face-to-face IT support through Tech Bar (walk-in and appointment) and floor support.- Provide support for Windows, MacOS, and iOS devices.- Troubleshoot, configure, and guide users on IT services.2) Incident & Request Fulfilment (IMACD)- Execute IMACD activities (Install, Move, Add, Change, Delete).- Maintain accurate ticket updates and documentation.3) Hardware & Device Break-Fix- Diagnose and resolve hardware and software issues across devices.- Coordinate with OEM vendors for repairs.4) Device Lifecycle Support- Support device refresh, build, staging, and deployments.- Assist provisioning of laptops, Mac Books, and mobile devices.5) Ticket Queue & SLA Adherence- Ensure timely resolution and SLA compliance.6) Hardware Asset Management Support- Maintain accurate asset tracking and inventory management.7) Stakeholder & User Engagement- Provide professional communication and user guidance.8) Compliance & Process Adherence- Follow SOPs and ensure compliance with security and audit requirements.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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