General Manager

Posted 4 days ago

pret a mangerNew York (NY)

General and Operations Managers Limited-Service Restaurants

SENIORITY

Director

SALARY

$70,000 - $85,000

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About the role

About Pret A Manger: Building the US Future of a Beloved Global BrandPret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward. This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable. As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America.

The Role: As a General Manager at Pret, you are the hero of the shop. You oversee all aspects of shop operations from staffing and scheduling to inventory management, ensuring the business runs efficiently, profitably, and with heart. You are responsible for driving sales and profitability while creating a positive, inclusive, and high-energy environment where both guests and team members thrive. Our Managers are our in-shop Heroes. They protect the things that make Pret by keeping standards high, spirits high, and guests happy. When the shop gets busy, you lead from the front, whether that means rolling up your sleeves at the coffee machine (with training, of course) or diving into the P&L to improve margins.

Key Responsibilities:

Own Full Shop Performance
Take full accountability for shop-level P&L performance, including sales growth, labor productivity, food cost, and waste control
Drive strong transaction growth and operational efficiency
Analyze performance trends and take decisive action to improve results
Operate with urgency to close performance gaps and deliver against targets
Build and Develop High-Performing Teams
Recruit, hire, and develop Assistant General Managers, Managers in Training, and hourly team members
Create a culture of accountability, warmth, and high performance
Conduct structured performance conversations and talent reviews
Identify and develop future leaders to build a strong internal bench
Deliver Exceptional Guest Experience
Model Pret’s standards of hospitality on the shop floor
Create a consistently warm, fast, and personal guest experience
Coach in real time to improve service behaviors and guest engagement
Act quickly to resolve guest concerns and protect the brand
Operational Excellence and Compliance
Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
Lead daily and weekly sales forecasting to accurately plan food production and labor
Use historical data, sales trends, and upcoming promotions to optimize production levels
Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
Ensure full compliance with company policies, food safety, and health & safety regulations
Maintain exceptional cleanliness and operational standards

Qualifications:

Required Experience 5+ years of management experience or equivalent leadership experience in restaurants, or hospitality environments
Proven P&L ownership and financial accountability
Experience developing and promoting internal talent

Demonstrated ability to lead high-volume, fast-paced operationsNYC Food Handlers Card Available to work in person +50 hours Led a team of greater than 20 employees Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations EducationBachelor's degree Preferred Benefits & Salary Competitive Salary + 20% Bonus Potential Medical, dental, and vision insurance plans to suit you and your family's needs Paid Time OffComplimentary Pret 401K enrollment The pay range for this role is $70,000 - $85,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

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