Change Management Specialist

Job DescriptionJoin our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.We are pleased to announce an exciting hybrid opportunity for a Change Management Specialist (SGL16).POSITION SUMMARYThe Change Management Specialist is responsible for planning, implementing, and supporting organizational change initiatives to ensure successful adoption of new processes, systems, technologies, and organizational structures. This role focuses on the people side of change by minimizing resistance, increasing engagement, and helping employees’ transition effectively during periods of change.PRIMARY DUTIES AND RESPONSIBILITIESDevelop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.Partner with project managers and business leaders to integrate change management activities into project plans.Conduct change impact assessments, readiness assessments, and stakeholder analyses.Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.Design, develop, and deliver communication plans, training materials, and engagement activities.Support leaders and managers through coaching and guidance to help reinforce change.Track and measure change adoption, utilization, and effectiveness using defined metrics.Prepare status reports, presentations, and updates for stakeholders and leadership.Tracking, reporting, escalating, and resolving project issues and risks.Reporting project status and progress to senior management and sponsors.Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.Working with business leads and the Training team in Change Management planning and communication.Coordinating with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.EDUCATION AND WORK EXPERIENCEBachelor’s degree in business, engineering, operations, or related field2 years of experience in Change Management, process improvement, operational excellence, and continuous improvementStrong understanding of process mapping, standard work, and improvement methodologiesAbility to work effectively across functional boundariesExperience supporting CI, Lean, or Kaizen initiativesCertifications in Lean and Org Change ManagementFamiliarity with MOC, operational governance, or regulated environmentsExperience partnering with PMO, IT, or transformation teamsBackground in utilities, or operations heavy‑ environmentsKNOWLEDGE, SKILLS, ABILITIESChange impact and readiness assessmentStakeholder engagement and communicationStrong written and verbal communication skillsRisk identification and mitigationTraining and enablement supportAnalytical and problem‑solving skillsLeadership and Coaching influenceSa