Customer Service Operations Associate, Billing Resolution

Customer Service Operations Associate, Billing ResolutionAs a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (2 days in office, 3 days remotely). Responsibilities:Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.Work with both internal and external stakeholders to resolve billing issues.Create and interpret operational reports.Update and maintain standard operating procedures.Provide first-line support and escalate issues as needed.Track and report on resource utilization and call volumes.Conduct basic quality checks and audit customer interactions.Suggest improvements for operational efficiency.Manage follow-up activities for unresolved customer issues.Offer support to team members on operational activities.Skills:Accounting Skills: Experience with billing or Accounts Receivable processes.Analytical Skills: Basic analysis and interpretation of data.Customer Service: Enhanced customer interaction capabilities.Workflow Coordination: Better understanding of workflow management.Detail-Orientation: Maintain attention to nuanced details.Basic Reporting: Capability to create and interpret basic reports.Time Management: Efficient handling of multiple tasks.Problem-Solving: Improved problem-solving abilities.Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).Qualifications:High School Diploma, with two years' of comparable job experience.Bachelor's degree in Accounting, Finance or Business preferred.1+ years' experience in a corporate A/R or billing departments.Compensation:$29,200.00 - $48,900.00 USD. This role is eligible for Bonus.Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.