Senior Trust and Safety Manager
virtual vocationsNew York (NY)
About the role
Leading the strategy and execution of a safe and trusted marketplace, the full-time Senior Trust and Safety Manager will define trust protocols, build a team, and establish systems for policy enforcement in a remote work environment.
Key responsibilities:
Define trust standards and develop protocols for identifying and responding to trust-breaching experiences
Hire and scale a Trust & Safety team focused on policy enforcement and dispute resolution
Establish monitoring processes for trust incidents and prepare reports on marketplace trust status Required qualifications 10+ years of experience in Trust and Safety or related fields, with at least 3 years in program design and implementation
Proven track record of building and leading high-performing teams, particularly in dispute resolution
Hands-on experience in creating and scaling dispute resolution processes
Exceptional judgment and decision-making skills in high-pressure situations
Completion of a 4-year accredited college program; advanced graduate study preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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