Client Success Manager, Legal

Posted 3 days ago

virtual vocationsDenver (CO)

LawyersCustom Computer Programming Services

SENIORITY

Senior

About the role

Driving adoption and solution optimization for a tier of legal clients, the full-time Client Success Manager, Legal will proactively guide clients in realizing the value of their Intapp investment while working remotely. Key responsibilities Monitor adoption data and engagement signals to identify opportunities for proactive outreach that drives client retention Execute structured outreach programs based on usage milestones and risk signals to enhance client adoption and retention Consult with clients post-deployment to ensure effective utilization of Intapp solutions and address any inquiries regarding product usage Required qualifications 5+ years of experience in client success within professional services, preferably in the legal industry Experience utilizing adoption and usage data to inform outreach strategies Ability to quickly build product proficiency and adapt to new solutions Familiarity with Intapp Time and Billstream or the timekeeping and billing domain in law firms Bachelor's degree required

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.