Bilingual Virtual Medical Admin Receptionist - Personal Injury OR

Posted yesterday

staffing for doctorsDenver (CO)

Medical Secretaries and Administrative Assistants Offices of Chiropractors

SENIORITY

Senior

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About the role

Bilingual English/Spanish Virtual Medical Administrative Assistant Pure Balance Chiropractic is seeking a highly motivated Bilingual English/Spanish Virtual Medical Administrative Assistant to support a busy chiropractic practice specializing in Chiropractic Care, Personal Injury, and DOT Examinations. This role combines medical reception, patient communication, Personal Injury/insurance support, and marketing/business development. The ideal candidate is confident on the phone, highly organized, comfortable making outbound calls, and able to communicate professionally with patients, attorneys, law offices, insurance companies, and adjusters. The primary goal is to ensure that new-patient opportunities are captured, scheduled, followed up on, and moved through the appropriate process while providing excellent patient service. Top 3

Responsibilities: 1. Phone & Patient Support – Main Focus Handle high-volume inbound and outbound calls. Provide phone coverage during regular business hours, including later-hour and weekend coverage. Respond promptly to new patient inquiries and referral opportunities. Schedule new patients and ensure appointments are properly documented. Follow up on missed calls, inquiries, and prospective patients. Collect patient demographics and referral information. Prioritize and promptly schedule new Personal Injury referrals. Communicate professionally with patients in both English and Spanish. Provide friendly, confident, and professional customer service. Understand patient needs and guide inquiries toward a scheduled appointment. Maintain consistent follow-up with prospective patients until an outcome is reached.2. Insurance & Personal Injury Support Assist with administrative tasks related to Personal Injury, insurance, and Workers' Compensation cases, including: Insurance verification. Personal Injury patient coordination. Workers' Compensation support. Med Pay navigation and follow-up. Communicating with insurance companies and adjusters. Communicating with attorneys and law offices. Collecting and maintaining attorney and insurance information. Handling medical record requests. Following up on outstanding insurance or Personal Injury-related items. Understanding common Personal Injury and medical terminology. Supporting attorney lien-based treatment workflows. Maintaining HIPAA compliance and patient confidentiality. The ability to communicate confidently with patients, attorneys, law offices, insurance representatives, and adjusters is important.3. Marketing & Business Development Support the practice's growth, particularly its DOT examination business, through proactive lead generation and follow-up. Conduct outbound calls to prospective patients and leads. Follow up with individuals who have expressed interest but have not scheduled. Help convert inquiries into scheduled appointments. Support outreach and business-development activities. Maintain organized lead-tracking and follow-up. Re-engage prospective patients who have not yet scheduled. Identify potential referral and business-development opportunities. Consistently follow up until each lead has a clear outcome. Help increase appointment volume through proactive communication and lead conversion. This position requires someone who is comfortable with outbound communication and business development, not someone who only wants to answer incoming calls.

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