Customer Service Representative - Vietnamese Speaking

About the company: Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality. Brio Water is a market-leading water product company that has helped millions stay hydrated through innovative, designforwardsolutions. We provide full home and commercial water systems that combine advanced technology with sleek, modern design. Our mission is to elevate the hydration experience while delivering exceptional service to every customer.

About the role: We're looking for aVietnamese-speaking Customer Service Representativewho thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you'll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You'll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs. The ideal candidate isfluent in both Vietnamese and English, detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you'll do: Handle high volume inbound calls and provide timely, professional supportAssist customers with product setup, troubleshooting, and technical guidanceProcess claims, replacements, and warranty related requestsResolve customer concerns with a strong focus on customer satisfaction and retentionAccurately document interactions and updates in internal systemsIdentify opportunities to upsell products or services (no commission, bonus incentives available) Collaborate with internal teams to ensure smooth resolution of customer issuesMaintain a positive, solution-oriented attitude in a fast-paced environmentQualifications1–2+ years of call center or high-volume customer service experienceExperience supporting e-commerce customers is a plusFamiliarity with ERP systems (Sage preferred) is a plusExperience using Salesforce or similar CRM tools is a plusStrong communication skills with a bubbly, personable, and professional demeanorAbility to handle constructive feedback and continuously improve performanceHighly detail-oriented with strong organizational and follow-up skillsComfortable multitasking and managing multiple prioritiesBasic computer skills (Excel, Word, Outlook) Reliable attendance and strong work ethicWhat we're looking forSomeone who genuinely cares about the customer experience A team player who brings positive energy to the workplace A quick learner who can adapt to new systems and processes A self-starter who can work independently while staying aligned with team goalsSomeone interested in long-term growth opportunities within BrioPay$24.00 per hourPerformance-based bonus incentives tied to sales and customer outcomesOpportunity for career growth and advancement within the company We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:401K Retirement PlanPaid Vacation TimePaid Holidaysand More!

About the company: Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality. Brio Water is a market-leading water product company that has helped millions stay hydrated through innovative, designforwardsolutions. We provide full home and commercial water systems that combine advanced technology with sleek, modern design. Our mission is to elevate the hydration experience while delivering exceptional service to every customer.

About the role: We're looking for aVietnamese-speaking Customer Service Representativewho thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you'll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You'll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs. The ideal candidate isfluent in both Vietnamese and English, detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you'll do: Handle high volume inbound calls and provide timely, professional supportAssist customers with product setup, troubleshooting, and technical guidanceProcess claims, replacements, and warranty related requestsResolve customer concerns with a strong focus on customer satisfaction and retentionAccurately document interactions and updates in internal systemsIdentify opportunities to upsell products or services (no commission, bonus incentives available) Collaborate with internal teams to ensure smooth resolution of customer issuesMaintain a positive, solution-oriented attitude in a fast-paced environmentQualifications1–2+ years of call center or high-volume customer service experienceExperience supporting e-commerce customers is a plusFamiliarity with ERP systems (Sage preferred) is a plusExperience using Salesforce or similar CRM tools is a plusStrong communication skills with a bubbly, personable, and professional demeanorAbility to handle constructive feedback and continuously improve performanceHighly detail-oriented with strong organizational and follow-up skillsComfortable multitasking and managing multiple prioritiesBasic computer skills (Excel, Word, Outlook) Reliable attendance and strong work ethicWhat we're looking forSomeone who genuinely cares about the customer experience A team player who brings positive energy to the workplace A quick learner who can adapt to new systems and processes A self-starter who can work independently while staying aligned with team goalsSomeone interested in long-term growth opportunities within BrioPay$24.00 per hourPerformance-based bonus incentives tied to sales and customer outcomesOpportunity for career growth and advancement within the company Benefits / PerksWe believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including: Medical, Dental, Vision, Life Insurance 401K Retirement PlanPaid Vacation TimePaid Holidaysand More! The pay range for this role is:24 - 24 USD per hour(Glendale)