Customer Experience (CX) Agent

What You Bring to the Table: Minimum of 2 years' experience in customer support, sales support, and/or retail Experience with Helpdesk Ticketing Platforms, Omnichannel Customer Support Platforms and CRM systems is preferred Superior communication skills, including verbal, written, and interpersonal abilities, with a strong focus on problem-solving, decision-making and de-escalation Must be able to read, write and speak in English The Phillip Jeffries ExperienceAt Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time. Your Compensation JourneyCompetitive hourly wage starting at $26 an hour, based on your experience and technical expertise Annual bonus opportunity to reward your performance Cost of Living increases that honor your growth and commitment Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required Health Benefits That Take Care of YouComprehensive medical coverage with employee premiums as low as $50 per month Coverage options for spouse, domestic partner, civil union partner, and family Health Reimbursement Account (HRA) to offset medical expenses Prescription, dental, and vision coverage to support whole-person wellness Flexible Spending Accounts (FSAs) for healthcare and dependent care Employee Assistance Program that supports your mental, financial, and physical well-being Pet insurance for your four-legged companions Time to Recharge16 paid personal days each year to relax, recharge, or travel Paid holidays including New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve Additional paid time off during our annual company closure between Christmas and New Year's Earn extra paid time off by completing your annual wellness physical Up to three paid days each year to give back through volunteer work Career ElevationStructured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success Perks at WorkExclusive employee discount on Phillip Jeffries wallcoverings to elevate your home Access to Working Advantage with discounts on travel, entertainment, and everyday purchases Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.