ServiceNow ITSM Lead & Knowledge Champion
universal music groupLos Angeles (CA)
ServiceNow ITSM Lead & Knowledge Champion
Posted yesterday
universal music groupLos Angeles (CA)
Computer and Information Systems ManagersCustom Computer Programming ServicesJobs in Los Angeles, CA
SENIORITY
Manager
About the role
Universal Music Group is seeking a Senior Engineer, ITSM & Knowledge Lead to drive ITSM and knowledge initiatives across a globally distributed ServiceNow team. You will own the domain backlog, KPIs, and governance to increase self-service adoption and reduce operational noise.
Join us to partner with platform leadership and operations to deliver measurable outcomes, define requirements, and oversee UAT for ITSM/knowledge enhancements in a fast-paced enterprise environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.