Lounge Staff

Posted 5 days ago

pasonaHonolulu (HI)

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Hotels (except Casino Hotels) and Motels

SENIORITY

Junior

SALARY

$20.00

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About the role

Position: Full-Time Lounge Staff Location: Honolulu, CA About the Role Seeking four full-time, customer-oriented professionals to join our team in Waikiki. This position is ideal for individuals who enjoy providing high-quality hospitality in a Japanese-style service environment while supporting travelers from Japan and around the world. Employment Type Full-time (40 hours per week) 5 days per week, including weekends and holidays Work Schedule Shift-based schedule aligned with lounge hours (9:00 AM - 6:00 PM) Must be available for both shifts Early Shift: 8:45 AM - 5:15 PM Late Shift: 10:00 AM - 6:30 PM CompensationAnnual Salary: $41,600 Hourly Rate: $20.00 Paid bi-weeklySalary Review: Once a year (based on performance)

Bonus: Once a year (based on performance and company results)

Key Responsibilities:

Provide exceptional customer service throughout the lounge
(reception, standing counter, and seated desk service)
Assist customers with inquiries related to: Cards
Partner merchants
Local tourism and travel information
Arrange services such as: Optional tours
Restaurant reservations
Rental cars
Spa bookings
Handle emergency support cases: Lost or stolen cards
Sudden illness or injury
Card insurance-related inquiries

Perform administrative tasks including data entry and filing QualificationsWork Authorization: Must be legally authorized to work in the U.S. (U.S. citizen, Permanent Resident/Green Card holder, or valid work authorization). Visa sponsorship is not available.

Language Skills:

Fluent in Japanese and English Japanese proficiency must include polite/business-level communication (keigo), reading, and writing Computer Skills: Basic PC skills required (Windows / Microsoft 365) Personal Attributes: Strong customer service mindset inspired by Japanese hospitality
Team-oriented with a cooperative and positive attitude
Prior customer service experience is a plus, but not required BenefitsHealth Insurance (HMSA / PPO): Medical / Dental / Vision / Prescription 401(k):Transportation Allowance: Full reimbursement for monthly The Bus or Biki bike passes
For car commuters: 50% parking fee reimbursement
No double benefits Time OffVacation Leave: 6.67 hours per month until the 5th year of employment
Accrual cap varies by years of service
Available after 6 months of employment Sick Leave: 8 hours per month (up to 320 hours)
Available after 90 days of employment Application Form

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