Front Desk Agent

The Global AmbassadorHospitality refined for a global mindset. The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Cond Nast Traveler's Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service StandardsServe as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized serviceWelcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfactionManage check-in and check-out processes accurately while maintaining up-to-date guest informationMonitor occupancy levels and proactively recommend room upgrades when appropriateAssist guests with transportation arrangements, restaurant reservations, and on-or off-site activitiesOffer thoughtful, personalized recommendations based on guest interests and preferencesHandle multiple tasks efficiently while maintaining a high standard of customer serviceCommunicate clearly and professionally with guests, resolving concerns promptly to ensure satisfactionComfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mindMaintain a positive and professional demeanorMinimum of 1 year of front desk or guest service experience preferredHigh school diploma or equivalent requiredExcellent verbal communication skills with a strong customer service focusBasic computer proficiency, including familiarity with hotel or reservation softwareAbility to work flexible schedules, including overnights, weekends, and holidaysThe Global Ambassador is an Equal Opportunity & E-Verify Employer. Proof of eligibility to work in the United States is required.We use eVerify to confirm U.S. Employment eligibility. We run background checks on all new hires in this position.