Signature Support Supervisor: Lead Frontline Team (EU Hours)

Posted today

aquiva hapiChicago (IL)

First-Line Supervisors of Office and Administrative Support Workers Custom Computer Programming Services

SENIORITY

Manager

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About the role

Hapi, a data streaming, integration, and enrichment platform, is seeking a Front-Line Leader to head a team of Customer Support Specialists, drive high performance, SLA adherence, and a best-in-class customer experience. This role reports to the Manager, Signature Support Services and requires coordinating across go-lives, coaching agents, and partnering with Customer Success to reduce escalations. You must align with EU time zone requirements and lead with a customer-centric mindset.

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