Hotel Front Desk Agent

Job Description: Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsCommunicate with housekeeping to make sure guest rooms are readyMitigate customer complaints as neededPerform regular bookkeeping duties: make sure hotel guest information is current and correctGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersQualifications: Working knowledge of Microsoft Office and reservation management systemsHigh school diploma, GED, or equivalentHas experience answering telephone calls and troubleshooting stressful situationsPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredMarriott/Lightspeed experience idealAbout CompanyWelcome to our All-Suite, professionally appointed Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33 from I-95, we are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive from the Executive Airport (FXE), 1.5 miles; Fort Lauderdale International Airport (FLL), 6.8 miles; Fort Lauderdale Beach and Inter Miami Stadium, 1 mile away; and Isle Casino Racing, 7.6 miles from the Fort Lauderdale Cruise Port.