BDC Agent Quick Lane

Posted 3 days ago

gary crossley fordKansas City (MO)

Customer Service RepresentativesNew Car Dealers

SENIORITY

Mid

About the role

Gary Crossley Ford Bdc AgentGary Crossley Ford is one of the Midwests leading Ford dealerships, known for exceptional customer service and a high-volume service department. Our Quick Lane provides fast, convenient maintenance services, and our Business Development Center (BDC) plays a key role in connecting customers with our service team.We are currently looking for a motivated and customer-focused BDC Agent to support our Quick Lane service department.Position OverviewThe Quick Lane BDC Agent is responsible for handling inbound and outbound customer communications, scheduling service appointments, and ensuring a smooth experience for customers seeking maintenance services such as oil changes, tires, batteries, and routine vehicle care.This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is comfortable working with phone, text, and digital communication.Key ResponsibilitiesAnswer inbound calls, texts, and online inquiries for the Quick Lane service departmentSchedule and confirm service appointments efficientlyPerform outbound calls to follow up with customers and promote maintenance servicesProvide accurate information about Quick Lane services, pricing, and availabilityCoordinate with advisors and the Quick Lane team to ensure appointment readinessMaintain accurate records in the dealership CRM systemDeliver a friendly, professional customer experience with every interactionQualificationsPrevious BDC, call center, or customer service experience preferredAutomotive service or dealership experience is a plus but not requiredStrong communication and phone skillsComfortable using CRM systems and basic computer softwareExcellent organization and multitasking abilitiesPositive attitude and strong work ethicBenefitsCompetitive pay + performance bonusesHealth, dental, and vision insurance401(k) with company matchPaid time offEmployee discounts on vehicles and serviceOpportunities for advancement within a growing dealershipWhy Join Gary Crossley Ford?At Gary Crossley Ford, we invest in our people and provide the tools and support needed to succeed. If you're looking for a career with growth potential in the automotive industry, wed love to hear from you.

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