About the role

ABB is seeking an Installed Base (IB) Manager in the United States to lead, with BPOs, the strategic implementation and optimization of ServIS within ABB's Service operations. You will drive transformation and process excellence across ABB's global service organization. This hybrid role starts onsite in Richmond, VA and expands to a collaborative, cross-functional environment. Candidates should bring hands-on ServIS experience, IB management expertise, and strong data governance skills.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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