Experienced Customer Experience Professional

As an Experience Customer Experience Professional, you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross-functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams. In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectivenessYou will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.Training will be held Monday–Friday, 8:00am–5:00pm for the first 90 days.After training, the shift will transition to a 4-day 10-hour work schedule from Friday – Monday beginning at 6:00 AM and ending at 4:00 PM (schedule subject to change).KEY RESPONSIBILITIES Manage inbound AOG customer inquiries through phone, email, and digital portals• Research and resolve customer issues, ensuring timely and accurate responses• Provide updates on order status, delivery timelines, and case progress• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests• Support continuous improvement by sharing customer feedback and raising recurring issues• Ensure accurate documentation, billing support, warranty checks, and waybill tracking• Work closely with supervisors, AOG leaders, and peers to meet performance metrics such as case quality, response time, and customer satisfactionYOU MUST HAVE Minimum 2 years of experience in customer support, service, or call center roleWE VALUE Ability to communicate clearly and professionally in urgent and complex situations• Experience using CRM or case management platforms• Strong multitasking, organization, and follow-through skills• Problem-solving abilities in time-sensitive or high-pressure environments• Team-oriented mindset and willingness to collaborate across functions• Strong verbal and written communication skills• Experience with systems such as Salesforce, SAP, ERP, or telephony platforms (preferred)BENEFITSBeyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:Employer-subsidized medical, dental, vision and life insuranceShort-term and long-term disability coverage401(k) match, flexible spending accounts and health savings accountsEmployee assistance program and educational assistanceParental leave and 12 paid holidaysPaid time off for vacation, personal and sick timeExplore your benefits: https://honeywellaerospacebenefits.com/ABOUT HONEYWELL AEROSPACEJoin a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.Every horizon. Every mission. Every day.ABOUT THE BUSINESS UNITCORPORATECONTROL SYSTEMSELECTRONIC SOLUTIONSENGINES & POWER SYSTEMSHoneywell Aerospace products and services are found on aircraft across commercial aviation, defense and space. We operate through three business areas:Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraftEngines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flyingControl Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on boardWith approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.comDue to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 07/27/2026