As a Retail Operations Lead at PetSmart, you’ll oversee daily store operations to ensure a safe, efficient, and pet‑friendly environment. You’ll coach and schedule associates, manage inventory, merchandising, and freight flow, and uphold store standards for cleanliness, animal care, and product presentation. Partnering with leaders, you’ll monitor KPIs, reduce shrink, and support sales, services, and adoption events. You’ll deliver exceptional customer experiences, resolve issues, and model PetSmart’s pet‑first, people‑focused culture while training and developing team members for growth and advancement. Oversee daily store operations and retail workflows Lead, schedule, and coach store associates Manage inventory, merchandising, and freight flow Maintain store cleanliness, safety, and animal care standards Monitor KPIs, sales performance, and shrink Support customer service, issue resolution, and escalations Coordinate and support adoption and community events Ensure compliance with company policies and procedures Train and develop team members for growth Collaborate with store leadership on operational improvements Retail operations management Team leadership and coaching Customer service and conflict resolution Inventory management and stock control Merchandising and planogram execution Point-of-sale (POS) systems Basic data analysis and KPI tracking Loss prevention and shrink control Time management and scheduling Safety and animal care awareness Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Retail management or leadership experience preferred Experience with POS and retail inventory systems a plus Animal handling or pet care experience preferred First aid/CPR certification helpful but not required
