Business Operations Specialist (Remote Eligible)

Business Operations SpecialistMathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development.Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company's growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.The Business Operations Specialist supports and coordinates core operational processes, governance workflows, and cross-functional initiatives that contribute to effective program execution across the organization. This role supports key operational functionsincluding project review (PR) processes, scheduling coordination, and documentation managementand identifies opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to coordinate stakeholders; support streamlined workflows and contribute to process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement activities, including KPI maintenance and reporting, to support organizational insight and continuous improvement.Core ResponsibilitiesInitiative Operations & Governance:Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participationServe as the primary point of contact for PR-related coordination and communication; route issues to appropriate stakeholders for resolutionMonitor operational issues (e.g., support tickets), while coordinating resolution with appropriate stakeholders and escalating risks as neededMaintain established governance workflows and support consistency and compliance across operational processesClient Experience (CX) & Operational Insights:Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data managementReview and analyze CX data and operational metrics to identify trends, and potential areas for further reviewContribute to the development of CX-related materials, including training content, communications, and documentationSummarize CX insights and support implementation of approved process and operational improvementsKPI Development & Performance Monitoring:Support the maintenance and periodic refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metricsCompile, maintain, and prepare routine KPI reports to support leadership visibility and decision-makingApply established KPI definitions, data sources, and reporting standards consistentlyIdentify and recommend opportunities to improve reporting efficiency within established performance-measurement processesScheduling & Resource Coordination:Develop and maintain schedules across initiatives and operational workflows based on established priorities, timelines, and resource availabilityIdentify scheduling conflicts and workflow bottlenecks and coordinate resolution with relevant stakeholdersRecommend improvements to scheduling practices to increase efficiency and visibility for stakeholdersDocumentation & Process Standardization:Capture and document key decisions, risks, outcomes, and client-facing materials, using established standards for clarity, accuracy, and consistencyMaintain standard operating procedures (SOPs), templates, and documentation, and recommend updates to support consistency and accessibility across teamsProcess Improvement & Operational Excellence:Identify potential gaps and inefficiencies in operational processes and support implementation of approved improvementsSupport the maintenance and continuous improvement of assigned operational processes across initiativesSystems & Workflow Automation:Develop and maintain workflow automations and system configurations using established tools and requirements (e.g., Power Automate, SharePoint)Assist with translating defined business requirements into workflow configurations that reduce manual effort and improve data accuracyIdentify system usability issues and recommend improvements or integration needs to appropriate stakeholdersStakeholder Engagement & Communication:Coordinate with cross-functional teams regarding established priorities, timelines, and deliverablesCommunicate process updates, expectations, and timelines clearly, and follow up with stakeholders regarding assigned actionsBuild effective working relationships and provide support to users adopting updated processes and toolsRequired Qualifications:Bachelor's degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered35 years of experience in business operations, project operations, or a related fieldProficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePointExperience with workflow automation tools (e.g., Power Automate)Experience with process documentation and supporting workflow developmentFamiliarity with data analysis, routine KPI reporting, and established performance measurement processesExperience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesisStrong written communication skills, including experience developing training materials, operational documentation, and stakeholder communicationsAbility to organize and summarize information clearly for operational usePeriodic travel to the Mathematica Princeton, NJ or Washington, DC office may be required.To apply, please submit a cover letter and resume.This position offers an anticipated base salary of $70,000 - $85,000 annually.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.At Mathematica, we understand the importance of building relationships with colleagues. If you're not located near one of our offices but would like opportunities to meet up with co-workers, we offer coworking spaces where available. Ask your Talent Acquisition partner for more information about this opportunity and whether it's an option in your area.Any offer of employment will be contingent upon passing a background check. Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance. Additionally, if you participate in or complete the application process and are denied, Mathematica may choose to terminate your employment.We take pride in our employees and in their commitment to excellence. We encourage staff to collaborate in developing creative solutions to difficult problems and to share the responsibility and enjoyment of carrying out complex projects. This collegial spirit has helped us earn our reputation for innovative and high-quality work.