IBM ISeries Manager
teksystemsDallas (TX)
About the role
Overview:
In this role you will lead support for IBM i-based applications, acting as the bridge between business users and technical teams. You will analyze data, triage issues, and drive process improvements and modernization initiatives. You’ll collaborate with IT Operations to ensure reliable enterprise applications while avoiding direct software development. This is a remote, results-focused position centered on operational support and service excellence with a strong emphasis on data-driven issue resolution. Compensation / Benefits fully remote position permanent role based in Dallas, TX competitive salary $ -$ /yr opportunity to influence enterprise systems and modernization focus on service excellence and continuous improvement
Responsibilities:
Investigate, triage, and resolve reported issues; ensure tickets are well categorized and prioritized Manage support cases from intake to resolution; document progress and follow-ups Collaborate with engineering, operations, product, and business teams on data/process issues Support IT Operations to sustain enterprise applications and technology initiatives Monitor queues and prioritize work to meet service level objectives Analyze data and system behavior to identify root causes and propose solutions Identify recurring issues and recommend process improvements Evaluate processes and propose modernization, automation, and technology enhancements Track support trends and operational performance indicators Assist with testing, validation, and implementation of system enhancements and fixes Foster accountability, service excellence, innovation, and continuous improvement
Key requirements:
Minimum 5 years of hands-on experience supporting IBM i (iSeries/AS400) environments Strong understanding of IBM i operating systems, job processing, system operations, and troubleshooting methodologies Strong working knowledge of DB2 for IBM i and advanced SQL skills Experience investigating data issues and performing root cause analysis using DB2 and SQL Experience in RPG ILE development environments and ability to work with or oversee RPG developers Bachelor's degree or equivalent practical experience Experience with ticketing systems (ServiceNow preferred) Experience in customer or application support roles for enterprise systems Strong communication skills; ability to translate technical issues for business stakeholders Collaborative and cross-functional teamwork Problem solving and analytical mindset IBM i (iSeries/AS400) environment support DB2 for IBM i and advanced SQL RPG ILE development environment knowledge
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.