Job-ID33083338Reference26-00624 Remote 50% Remote Associate AR Representative - CollectionsGENERAL RESPONSIBILITIES(50%) Identify and Track Outstanding Debts Continuously monitor accounts for respectively assigned region/area in addition to providing designated backup support Collect receivables (Royalty/Advertising, Franchise Fees, Technology, Food) for respectively assigned region/area in addition to providing designated backup support Address and resolve billing discrepancies and customer inquiries related to payments Keep timely and accurate records of collection activities including contacts, payment arrangements and resolutions Process refunds for incentives and other related credits accurately and efficiently Ensure all collection activities comply with our policies and procedures Identify any bad debt and prepare supporting documentation for any write off approval as applicable Monitor accounts on COD, send out totals and confirm payments received Prepare clearance letters for store transfer between franchisees(25%) Prepare reports on Collection Activities and Progress Partner with the respective Franchise Business Consultants on any opportunities that arise to ensure solid collection approaches Prepare region/area reports and statements, when needed Prepare notes on past dues for weekly and periodic past due reporting(15%) Partner with Region to prepare Payment Plans for Past Due Accounts Negotiate and maintain payment arrangements when needed and ensure timely payment. Obtain approvals from Franchise Operations if applicable Make sure all due dates are updated to reflect accordingly on the receivable reports. Maintain clear and professional communication with the customers and internal teams Timely identify profit sharing and earned rebate holds required(10%) Other Process Credit Card Payments Other tasks as assignedMINIMUM QUALIFICATIONSMust have advanced knowledge of excel. The team works heavily in it. Must have collections experience. Needs to have good communication skills (speaking with franchisees and high level leadership).Bachelors Degree in Accounting/Finance or applicable work experience Practical experience with computer applications for spreadsheets and word processing Strong verbal, written, & organizational skills and attention to detail Experience in accounts receivable and computer systems preferred Self motivated and able to work independently Peoplesoft experience is preferred but in no way required#LI-KT1
