Inbound Scheduling Specialist

Posted today

ridge top exteriorsMadison (WI)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Roofing Contractors

SENIORITY

Junior

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About the role

Inbound Specialist Ridge Top Exteriors has been serving customers since 2002 in roofing, gutters, siding, windows, and door installation and repair. With 25,000+ satisfied clients, 1,500+ 5-Star Google Reviews, and dozens of awards from Angie's List Super Service Award and an A+ rating with the BBB, you can trust you are joining a well-established and honest company. What brought our team together is the shared belief that when you treat people right, listen to them, and produce high-quality work, business success will inevitably follow. As our rapid expansion continues, these core values remain at the heart of our mission. We're seeking an exceptionally bright and detail-oriented individual to help propel our family business to the next level. This is where your journey with us begins!

Inbound Specialist Responsibilities: Inbound calling with the goal of setting up in-person Sales Rep/Project Manager appointments for all 6 locations across the U.S.Also answers or redirects general customer questions / reception phone work Reach weekly appointment-setting goals/KPIs (and get bonuses when goals are exceeded!)Maintain detailed notes in our CRM (customer relationship management) program, AccuLynxWork within computer programs like Microsoft Outlook, Excel, and Word as needed for tracking progress and keeping information organized Works with a small team and independently when needed Participates in team meetings and other team responsibilities

Inbound Specialist Requirements:

2+ years experience with computers/strong computer literacy (Microsoft Word, Excel, video calls, Email, Google Sheets, etc.)Spanish speaking is a plus but not required
Strong customer service skills and professional mannerisms over the phone
Strong attention to detail in taking customer call notes
Strong ability to multitask, while continuing to deliver on accountabilities
Reputable resume references
Ability to pass both a drug test and a background check
Knowledge in roofing, siding, windows and doors is preferred but not required

Experience with a CRM is a plus but not required (like AccuLynx or similar)A can-do attitude and drive. See the glass as half-full!

Benefits:

401KDental Insurance
Life Insurance
Medical Insurance
Vision Insurance

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.