Account Strategist

About the Role: We're looking for an experienced Account Strategist who can bridge the gap between business strategy and technical execution. This role sits at the intersection of Hub Spot solution architecture, business process consulting, project delivery, and strategic account management. As an Account Strategist, you'll own client engagements end-to-end, from discovery and solution architecture through implementation, launch, and ongoing optimization. You'll lead clients through complex business challenges, design scalable Hub Spot solutions, and ensure successful delivery and adoption. You'll take a hands-on approach to Hub Spot configuration and solution design while collaborating with Solution Engineers on complex integrations and custom development. You'll also serve as a trusted strategic advisor, building strong client relationships and identifying opportunities to deliver ongoing value. This is a unique opportunity for someone who enjoys combining technical expertise with business consulting, thrives on autonomy, and takes pride in owning the entire client experience.

What You'll Do: Solution Architecture & Implementation Lead client discovery to understand business challenges, evaluate existing processes, and define technical and functional requirements. Architect scalable Hub Spot solutions across multiple Hubs, translating business requirements into detailed implementation plans and leveraging native functionality and best practices whenever possible. Take a hands-on role in Hub Spot configuration, troubleshooting, testing, and solution validation while partnering with Solution Engineers on complex integrations and custom development. Develop and maintain comprehensive solution documentation, including business processes, system architecture, automation, integrations, and functional requirements. Oversee data migrations, integrations, quality assurance, and User Acceptance Testing (UAT), ensuring solutions meet business requirements and are ready for successful client adoption. Project Ownership & Delivery Lead multiple client engagements simultaneously, managing projects from kickoff through implementation, launch, and ongoing optimization. Own project scope, timelines, budgets, milestones, resource planning, and delivery risks while balancing client outcomes with project profitability. Establish clear expectations and maintain proactive communication with clients regarding progress, priorities, budgets, and next steps. Anticipate challenges, manage scope changes, and coordinate internal resources to ensure successful and efficient project delivery. Drive successful implementation, client adoption, and project handoff, ensuring delivered solutions achieve their intended business outcomes. Strategic Client Management Serve as the primary strategic advisor and trusted partner for assigned clients, building strong relationships with key stakeholders and executive leadership. Guide clients toward best practices, challenge assumptions, and communicate the business value behind recommendations. Proactively manage account health, stakeholder expectations, and potential risks to maintain strong client relationships. Develop strategic roadmaps that align Hub Spot capabilities with clients' evolving business objectives and support continuous improvement. Identify opportunities for additional services and enhancements, building long-term partnerships through successful delivery and measurable results.

Required Experience & Qualifications: 4+ years of hands-on Hub Spot experience, architecting, configuring, and implementing complex solutions across multiple Hub Spot Hubs.3+ years of client-facing consulting or implementation experience, including leading discovery, gathering requirements, designing solutions, and delivering implementations across different business environments. Deep technical knowledge of Hub Spot, including CRM architecture, data models, custom objects, workflows, automation, pipelines, reporting, permissions, and integrations. Demonstrated experience managing end-to-end CRM implementations, including project scope, timelines, budgets, stakeholder communication, and successful delivery. Strong business process consulting skills, with experience translating complex sales, marketing, customer service, and revenue operations challenges into practical technology solutions. Excellent communication and relationship-building skills, with the ability to confidently advise technical stakeholders and executive leadership. Strong organizational and project management skills, including experience balancing multiple client engagements and managing competing priorities. Must be based in the United States.

Preferred Experience: Experience working for a Hub Spot Solutions Partner, consulting firm, or agency, delivering implementations across multiple client environments. Experience architecting complex, multi-Hub Hub Spot implementations, including CRM migrations and integrations with other business-critical systems. Familiarity with REST APIs, webhooks, middleware, and integration platforms. Experience managing project financials, identifying scope changes, and balancing delivery quality with commercial commitments. Experience developing strategic account roadmaps, identifying expansion opportunities, and building long-term client partnerships. Experience applying AI, automation, and emerging technologies to business process optimization. What Makes You Successful You're a natural problem solver. You look beyond what clients ask for to understand their underlying business challenges and develop practical, scalable solutions. You combine strategy with technical expertise. You enjoy translating complex business requirements into thoughtfully designed solutions and have the hands-on Hub Spot experience to bring those solutions to life. You take ownership. You're proactive, organized, and comfortable independently managing multiple priorities while remaining accountable for quality, delivery, and client outcomes. You're a trusted advisor. You build strong relationships, ask insightful questions, communicate confidently, and know how to guide clients toward the right solutions. You're commercially minded. You understand how technology supports business outcomes and recognize opportunities to create additional value and strengthen long-term client partnerships. You're detail-oriented and innovative. You value documentation, quality assurance, and operational excellence while continuously exploring better ways to solve problems through technology and AI.

Compensation & Benefits: $110k - $140k 401(k) program Health benefits Employee equity program Flexible PTO and company holidays Company-provided laptop Fully remote work environment with flexible scheduling Collaborative, innovative team environment