Field Service Technician

Posted 2 days ago

bell associatesMilwaukee (WI)

Installation, Maintenance, and Repair Workers, All Other Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Senior

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About the role

Bell & Associates is seeking a Sr Field Service Technician, this position is remote with an estimated 70% travel to customer sites and based in the Milwaukee area. We are looking for a Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities: Support equipment and systems at customer production facilities. Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions. Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers. Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety. Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements. Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel. Provide training to the customers on equipment operations and maintenance procedures. Produce timely, accurate and detailed service reports. Comprehend customer requirements and make appropriate recommendations and modifications as required. Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning. Manage travel and expenses through expense management software while following company policies.

Qualifications: Proven field service and technical service experience and aptitude Ability to troubleshoot, test, repair and service technical equipment Willingness to travel up to 70% of the time (primarily domestic / USA)Read and interpret technical manuals, blueprints, diagrams 2+ years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred. Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems. Experience with mechanical process equipment such as pumps, valves, meters and other components.

Preferred Qualifications: Food & Beverage processing equipment experience Proficient knowledge of mechanical, electrical and process systems used in the food & beverage production industry. Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline.

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