Dispatch Supervisor

Posted yesterday

drf water heating solutionsPlainfield (IL)

First-Line Supervisors of Transportation Workers, All Other Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Senior

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About the role

Job Description: Lead the Team That Keeps Our Business Running! Are you a skilled operations leader who thrives in a fast-paced environment? We're seeking a Dispatch Supervisor to lead our dispatch team, coordinate field service operations across Chicagoland and out-of-state markets, and ensure exceptional customer service through effective scheduling, routing, and team leadership.

What You'll Do: Lead, coach, and develop a team of dispatch professionals. Oversee daily scheduling and dispatch operations for company plumbers and subcontractor partners. Prioritize urgent and time-sensitive work while balancing technician availability, customer commitments, travel time, inventory, and workload. Monitor job progress, resolve scheduling challenges, and drive successful job completion. Partner with Customer Service, Sales, Purchasing, and Operations teams to ensure seamless communication and execution. Use operational data to improve productivity, routing efficiency, customer satisfaction, and revenue opportunities. Support hiring, onboarding, training, and performance management initiatives. What You'll Bring 3+ years of leadership experience in dispatch, logistics, field service, customer service, or a similar fast-paced operation. Experience coordinating technicians, field employees, subcontractors, routes, or appointments. Strong organizational, problem-solving, and decision-making skills. Proficiency with Microsoft Office and dispatch, CRM, routing, or field-service systems. Excellent communication skills and the ability to perform effectively under pressure.

Why Join Us?

Lead a critical function that directly impacts customer satisfaction and business performance.
Opportunity to develop and mentor a growing team.
Collaborative, fast-paced environment where your decisions make a real difference.
Stable, in-office leadership role with advancement potential.
Offer a robust health and welfare benefit package
Work in an exceptional company culture.
Ready to lead a high-performing dispatch operation? Apply today and help us deliver exceptional service to our customers every day.

Company Description: Plumbing, water heating solutions.

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