QuickBooks Software Customer Support - REMOTE

Posted 2 days ago

working solutionsFranklin (WI)

Bookkeeping, Accounting, and Auditing Clerks Custom Computer Programming Services

SENIORITY

Junior

SALARY

$14.85 - $19.80 per hour

Apply

About the role

Responsibilities: Assist QuickBooks customers with questions about QuickBooks Online Advanced, Payroll and Payments. In this role, you’ll provide guidance, troubleshoot issues, and help customers navigate the platform to find the right solutions. Proficiency in QuickBooks required. Call types can include:

Software functionality and navigation
Account management
QuickBooks Online Payments
Payroll support
Troubleshooting and resolving customer issues
Guidance on relevant QuickBooks products (cross-selling when applicable)

Why Become a Working Solutions PRO?Work from Home: Ditch the commute and enjoy the comfort of home. Flexible Hours: Set your own schedule and work when it's convenient for you. Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. Supportive Environment: We’re here to help every step of the way!

Application Process:

Create Profile (filling out the apply fields at the bottom of this page)
Complete Assessments (only one-attempt is allowed)
Pass PC Scan (must be on a computer, not mobile device)
Record Video Interview (can re-record as many times as needed)
For more details, check out our Application Guide
Earnings Potential
Earn up to $0.33/handle minute with a 45-minute minimum guarantee
Contractors on this program typically earn $14.85 - $19.80/hour based on call volume and availability
Skills Needed
Proficiency in QuickBooks (2+ years experience required)
Demonstrated ability to deliver high-quality customer service over the phone.
Comfortable cross-selling when relevant.
Tech savvy and avid computer user.
Communicate with a friendly tone and professional demeanor
ScheduleFlexible schedule opportunities - you choose your own hours!
Monday - Friday (8am-8pm)
Work Environment Requirements
Quiet, uninterrupted space
Organized desk area
Technology Requirements
Personal computer (no tablet)
Broadband internet connection, at least 10 Mbps download speed
Wired internet connection (no wi-fi or mobile internet)
Windows 11 operating system
Valid antivirus software installed, running and up to date
Wired USB headset with microphone
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.